The « awaiting confirmation » status for an order generally means that we’re still waiting for confirmation of the payment.
The typical length of time till confirmation depends on the type of payment made.
In the case of a bank wire transfer, the delay can be as long as 3 to 7 days, especially for international payments. Please also note that this is business days and that most banks will not process wire transfers on weekends or on Mondays.
For payments by Western Union or Money Gram, the delay is typically between 24 and 48 hours and you’ll receive an email confirmation as soon as it’s complete.
Where the status reads « waiting for confirmation » past the expected time, get in touch with our client support service that can then look at the issue.